Princess Cruises unveils new on-demand feature on MedallionClass Holidays

NoCruiseControl ยฉ

CrewCallTM lets guests call a crew member to their location for assistance while 
CrewCall Chat lets guests text specific questions and requests to crew

Princess Cruises is introducing a new on-demand service that allows guests to call a crew member to their exact location to make an in-person request for assistance. 

โ€˜CrewCallTMโ€™ is available on stateroom TVs as well as the MedallionClass app and leverages the innovative OceanMedallion wearable device to guide a crew member to a guestโ€™s exact location to be of service. 

The new capability is yet another example of how Princess is leveraging MedallionClass technology to increase high-touch and personalised services, versus replacing it. 

The corresponding โ€˜CrewCall Chatโ€™ feature lets guests text a specific question or request using a smart device to be answered or actioned virtually by crew. 

Jan Swartz, president of Princess Cruises said :

โ€œCrewCall significantly expands our MedallionClass service-on-demand capabilities allowing us to deliver high-touch, personalised service that doesnโ€™t interrupt the vacation they are enjoying to find a crew member. It minimises wait time at our guest services desk while simultaneously improving our responsiveness.โ€

Both CrewCall features expand the OceanNowยฎ digital experience guests use to order food, drinks, and retail items for delivery directly to their location. 

John Padgett, chief experience and innovation officer, Carnival Corporation said:

โ€œEvery minute a guest has to stand in line to wait for service or to have a simple question answered diminishes the value of their vacation. OceanNow with CrewCall really delivers on the MedallionClass โ€˜service nowโ€™ philosophy and maximises the vacation value for all Princess guests by responding in the moment to their wants, needs, and desires without any inconvenience.โ€

CrewCall is part of a new array of TrulyTouchlessTMconveniences that will be available to guests when Princess returns to sailing, starting July 25 aboard Majestic Princess in Alaska, and aboard Regal Princess and Sky Princess with the UK โ€˜Seacationsโ€™ starting July 31.

The feature is the latest of several enhancements recently added to the Princess MedallionClass experience to deliver an effortless and more personalised holiday. The award-winning OceanMedallionTM wearable elevates the guest experience by enabling touchless embarkation and disembarkation, frictionless payments, and keyless stateroom entry, as well as additional contactless capabilities accessible using smart phones and tablets, including family and friends locator; first-run movies and live TV; an interactive events and activities planner; and interactive games.

Additional information about Princess Cruises is available through a professional travel agent, by calling 0344 338 8663 or by visiting the company’s website at princess.com.

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